The New Norms of Business after Lockdown

The New Norms of Business after Lockdown

Without a crystal ball, it would be pretty difficult to say for certain what the next couple of years will entail for businesses, as they look to recover from the sudden effects of COVID-19 and the National Lockdown. Thankfully, the UK has come together, kept calm and...
Advice on Engineer’s visits during the COVID-19 Pandemic

Advice on Engineer’s visits during the COVID-19 Pandemic

This week Openreach advised us that they would be restarting their engineer’s visits from the 18th May 2020. Whilst most of their work can be completed without entering a customer’s property there may be occasions when they need to enter a building to complete a job....
New 119 Short Code

New 119 Short Code

UK network operators have been asked to create a new national short code – 119 – that will be used as a part of the NHS COVID-19 response. It is believed that the initial use of 119 will be to support the Government’s initiative relating to swabbing, and...
The most important element of managing a remote team effectively

The most important element of managing a remote team effectively

One of the biggest challenges of leading distributed teams is fostering a sense of connection and camaraderie. When some employees are working in an office and others at home, it’s easy for remote employees to feel isolated or forgotten from important conversations....
Coronavirus Diary: Week ?

Coronavirus Diary: Week ?

Another week has passed or two… I think… Or more… I’m pretty sure it’s… Yes. A couple of weeks, (or so) have passed since I last wrote a blog. Though the days seem a little less defined than they used to. It is now clear from the news that the...
Openreach Opening Communication Channels

Openreach Opening Communication Channels

We wanted to update you on the position with the Openreach customer service operation in light of the ongoing COVID-19 impacts.   Customer Service Contact update   We are pleased to advise you that at 1300hrs today, 15 April 2020, Openreach will be...