8×8 Launch XCaaS

8×8 Launch XCaaS

8×8 Announces Experience Communications-as-a-Service (XCaaS) What’s the news? May 18, 2021 – 8×8 announced XCaaS, a new delivery model that leverages a single platform to deliver Contact Center-as-a-Services (CCaaS) and Unified Communications-as-a-Service...
Integrating unified comms with contact centre is a win-win

Integrating unified comms with contact centre is a win-win

Many companies operate two largely separate communications systems. The first is a company-wide communications solution that lets employees talk to each other and, in more advanced systems, video call, chat and text each other too, all from the same platform. The...
Panasonic to End Production of Telephone Systems

Panasonic to End Production of Telephone Systems

No More Panasonics. Panasonic have announced the ending of production of telephone systems in the next 2 years inevitably giving way to new technologies, particularly SaaS solutions. Once as a world leader Panasonic telephone systems were the ‘go to’ telephone system...
0800 numbers and the role they play in today’s business

0800 numbers and the role they play in today’s business

Back in 1985, 0800 numbers were first launched under the moniker ‘Linkline’. These number prefixes were touted to be the most commonly used number-type across the UK. In July 2015 Ofcom established new guidelines, ensuring 0800 and 0808 numbers would be free to call...
The top five challenges of managing a distributed workforce

The top five challenges of managing a distributed workforce

Remote working is here to stay. Even before the COVID-19 pandemic forced companies across the world to adopt remote working, 66% of companies were allowing at least some of their employees to work remotely part of the time at least, with many forward-thinking...