NSL’s Webinars
Welcome to our Webinars hub – your go-to place for learning from industry experts about today’s most relevant communication and contact centre technologies.
While we don’t have any upcoming live webinars scheduled at the moment, you can still benefit from our past sessions, where we’ve explored topics such as AI in contact centres, analytics, secure payments and practical communications strategies. Each webinar is packed with real-world examples, expert insights and actionable ideas for your business.
Whether you’re looking to:
- understand how AI can transform customer engagement,
- get the most from your communications platform,
- or learn best practices for contact centre performance,
our on-demand recordings are available to help you stay informed and inspired.
Scroll down to browse all past webinars, or reach out if you’d like to be notified when new sessions are announced.
Creovai Speech Analytics and Quality Management – February 2026
Discover how Creovai’s AI-powered Speech Analytics and Quality Management can improve customer experience, increase agent satisfaction and transform your bottom line. Explore how Score cards work and how this can benefit your future.
Creovai Speech Analytics and Quality Management – November 2025
In November’s webinar, we talk with Creovai about AI driven technology in Contact Centre environments. How Speech Analytics and Quality Management can boost agent performance, increase sales and improve customer satisfaction.
8×8 ICA – using AI to process Voice and Digital interactions – October 2025
See how 8×8 ICA uses AI to transform customer engagement. By handling routine queries through self-service and seamlessly transferring complex interactions to agents, ICA helps deliver faster, smoother service while freeing agents to focus on what matters most – delivering exceptional customer experiences.
Smarter contact centre payment solutions with PCI Pal – August 2025
Handling card payments in contact centres can be risky and complex – you need to be constantly aware of compliance, and there are fraud threats at every turn. PCI Pal is offering the Gold Standard in secure payments, and we talk to them in this month’s FREE NSL Telecoms webinar.
Transforming your workforce scheduling and forecasting with Workforce Management Verint – July 2025
Are you still managing your contact centre workforce in Excel? As your teams grow, spreadsheets can start to become more of a hinderance than a help – more admin, less flexibility and possibly missed opportunities. Verint Workforce Management (WFM) is designed to change all that, making your scheduling, forecasting and agent management smarter, faster and easier..
Creovai Speech Analytics and Quality Management – May 2025
Discover how Creovai’s AI-powered Speech Analytics and Quality Management can improve customer experience, increase agent satisfaction and transform your bottom line.
Real time solutions and real-world results.
The benefits of having a single platform for Contact Centre and Back office with 8×8 – June 2025
We discuss how 8×8’s Single Platform for Contact Centre and Back Office can streamline the business operations. We look at how it can cut costs, empower agents, and deliver faster and more relevant customer experiences, all of which leads to a joined-up experience for both your teams and your customers.
8×8 Speech Analytics and Quality Management – April 2025
In this month’s webinar, we delve into the benefits of 8×8 Speech Analytics and Quality Management: AI-powered insights for improved customer service. Analyse interactions, streamline quality assurance, and boost agent performance and sales utilizing transcription/ content evaluation and sentiment analysis.
8×8 ICA using AI to manage Voice and Digital interactions – March 2025
In this month’s webinar, we discuss 8×8 Intelligent Customer Assistant (ICA) using AI to manage voice and digital interactions. It offers valuable insights into cutting-edge technology that can transform customer engagement, staff satisfaction, and operational efficiency.
8×8 Contact Center Multi Channel – Speech, Chat, Email & Social Media Webinar February 2025
In this month’s webinar, we discuss how AI can transform your business and provide your customers with a seamless experience.
We explore how business’s are being transformed through AI-powered CCaaS Solutions with
– Automated responses
– Predictive analytics
– Agent Assist
– Single pane management and much more.
AI Speech Analytics and Quality Management – January 2025
In this month’s webinar, we discuss how you can scale up any businesses Quality Management program using Speech Analytics. We discuss how It will help free up time, and allow for 100% of all customer conversations to be reviewed, without hiring an army of Quality managers.
Using AI, this service can review voice, chat, email and social media conversations too.
Real Time Agent Assist – December 2024
This webinar explores improving customer satisfaction by giving your agents the information they need to deliver exceptional service on every call. Real-Time Agent Assist listens to the call and transcribes it directly. It uses AI to understand customer intent and guides the agent through the call – whether it’s compliance, overcoming objections or identifying vulnerable customers.
Related Videos
Quality Management & Speech Analytics Webinar – October 2024
This Months webinar is on Quality Management, Speech Analytics and CST Scores. We have focused on how QM, SA and CSAT scores can help increase customer Satisfaction, Improve staff retention, reduce business costs and increase revenues.
Related Videos
