About Us

How would you like your customers to contact you?

NSL provides solutions that deliver on that question.

Why NSL?

We develop solutions to meet your business needs

Over 25 years experience

All our products are secure and industry compliant

Impartial and unbiased advice

At NSL, we believe in developing solutions that are born out of an in-depth understanding of what makes your world tick and what you need to achieve now, and in the future.

There’s no use selling you a service that isn’t what you want or need, so we endeavour to provide you with the right technology and services to help your business succeed. Alongside the technical and contractual flexibility that ensures you can adapt to growth, team behaviour and changes in the market.

Our people are telecoms professionals who care passionately about the services that we provide, with the best-in-class technology and services that meet your budget and exceed your specific needs.

Every choice and recommendation we make is streamlined and simplified for efficiency, but we will still take you through the technical aspects of your solution to assure you that every avenue and possibility is catered for.

With 25 years’ experience, we fully believe that our consistent success and long-lasting reputation is testament to our goal-oriented, solution-focused customer journey and superior customer service.

Every decision we make says something about who we are. Over the years, we have built our reputation by taking the time to build a depth of knowledge around our customers that never needs to be diluted by change of management, and we will continue to do so for years to come.

NSL is an Ofcom registered DIP (Digital Infrastructure Provider) with a unique approach to doing business in the telecoms market. Founded in 1996, NSL’s mission is to be the comms expert for companies that do not have one and to work closely with telecom managers in larger organisations.

With no allegiances or targets to achieve with any network, we will only deliver solutions that are right for our customers, setting realistic expectations every step of the journey. Also, our standard contracts are 30 days and only vary with specific product requirements. This demonstrates the confidence we have in our technology, services, our team and our ability to deliver on the promises we make.

The share holders are the executive directors which ensures that NSL’s only agenda is to deliver the commitments on this page.

We will be on the journey together, identifying problem areas within your network infrastructure and finding innovative solutions that provide a strong return on investment.

As a business-only Digital infrastructure Provider, you can rest assured that our products are secure and compliant to the regulations of your industry. We also actively collaborate with the trade organisation FCS; liaising with legislating bodies and the incumbent national public telephone network to ensure that all advice provided considers forward trends and legislation.

With a flat management structure and no targets or bonuses, we guarantee that the focus of our operation continues to be providing our customers with the best possible service.

We believe that authenticity is our most precious commodity as a business and every decision we make says something about who we are. That’s why we take the time to really listen to our customers and act in their best interests; saving them time and stress from issues that don’t need to be theirs.

To find out more please contact us

We’re going green and leading by example

Numbers from the Met Office show that the UK was already 1.1°C warmer on average between 2011 and 2020, than it was between 1961 and 1990. That’s a trend we want to do our part to help mitigate, and we want our customers to join us too !

Learn more

Make a great connection

We simplify the complexity of Telecoms so you can be the best version of yourself.
Our team takes the time to showcase a greater level of detail so you can assess and scrutinise until you feel reassured.

Book a call

What Makes NSL Special

Every decision we make says something about who we are.
We believe that authenticity is our most precious commodity as a business.
We take the time to listen to our customers and act in their best interests for a pain-free experience.

Our team is fearlessly authentic

“Our reputation and results accumulated over time have ensured our long-term endurance.”

We believe in the strength of a goal-orientated customer journey. We take the time to build a depth of knowledge around our customers that never needs to be diluted by change of management.

What Our Customers Say

Matt Edwards

Sales & Marketing Director, The Fascia Place

Following NSL’s advice we adopted the 8X8 communications tool and it has been a game-changing investment for us at The Fascia Place Ltd. Due to the restrictions imposed during the Coronavirus Pandemic our business witnessed an immediate change in the way our customers chose to communicate with us. Limiting their physical visits to our stores our customers adopted a preference to making enquiries to us via phone, email and the web.

By NSL installing 8X8 across our depot network we were able to successfully launch a brand-new call centre, make quick changes to our call infrastructure and monitor those calls using the in-built analytics functions delivering a 35% increase in our successful pick-ups. Using the system to its full potential the 8X8 system has allowed us to better manage our group communications helping us to achieve our companies best ever trading month during September 2020.

Mark Waddleton

Telephony Systems Lead, Kuoni

Kuoni has been working with NSL Telecoms for over 10 years, in that time NSL has become a strategic business partner.

NSL’s experience in the market place providing both traditional and creative communication solutions has assisted Kuoni to deliver the best possible experience for both our customers and our internal Support teams. NSL regularly put forward new ways to assist Kuoni, this can-do attitude and quick responses are communicated effectively by the NSL team giving Kuoni peace of mind and the ability to focus on developing our business.

NSL offer an extensive range of reports which help us to better understand the success of our business and plan for the future. I have no hesitation in recommending NSL Telecoms as a reliable, creative and flexible Business partner offering multiple communication solutions.

Andy Kirk

Group Infrastructure Manager, Auto Windscreens & Coop Insurance

An excellent team and excellent customer service - this is why we partner with NSL!

I just wanted to say thank you to both of you and your team for your continued support this year, it really is appreciated and goes a long way in making our business operate as it does.

Heather Spencer

Managing Director, AdminWorks

Our business was already using a VoIP system but moved to NSL just prior to lockdown, as they offered better functionality and value for money. What a great and well timed decision!

My team and I found ourselves perfectly prepared for home working on the communication front, with no interruption at all to our business. Leicester and his support team have been marvellous from the start, and I wholeheartedly recommend both the NSL team and their product.

Fiona Sim

Chief Executive, Mosac

We have had our first weekly staff team conference call today and we all found it good to hear each others voices after a week of home working. I wanted to write and formally thank you for all the help and support that you are giving us - Wendy in particular has been singing your praises for your help in keeping the Mosac Helpline running smoothly.

So heartfelt thanks and warm wishes to you all. Stay safe and well.

Angie Menary

Chief Executive, Thame & District Housing Association

Thank you! The 8x8 system has been a godsend for us. To have gone live with it two weeks before lockdown was incredible timing and it has been great. We can’t imagine how we’d have coped without it whilst working from home.