Our Products

Benefits

  • World leading system for customer communication
  • Compatible with many APIs
  • Can deliver efficiencies across your business

Our Products

We constantly search for the best-in-class product at a great price to give your budget value.

Call Centre UC

How would you like your customers to contact you? NSL can deliver a solution that delivers on that question.

Would you like details of call outcomes for both the caller and the agent? – No problem.

How would you like to manage your team, with a light touch or right through to desktop monitoring, it is your choice.

Would you like detail of unresolved calls, perhaps missed sales calls, this is a routine report.

Are detailed analytics required to manage competition between your agents, it is all available.

World leading system

These and a host of other features are available on the 8×8 VCC solution, and as an 8×8 Wholesale Partner NSL can deliver the VCC solution along with the complete service wrap including advice, regular reviews, data connections, cost centre billing, and of course, the advice is unbiased – see ‘about us’.

Having worked with contact centres from our inception over 25 years ago NSL has kept up to date with the developments in the market, researching the technologies as they became available, and from this work NSL partnered with 8×8 as we, along with Gartner, believe it is the best product; also 8×8 are a good cultural fit for both ongoing development and support.

Feature rich

The 8×8 VCC product is incredibly feature rich, the only way to convey the depth of the offering is to demo it, and as part of the process NSL can facilitate VO loan licenses.

With over 180 patents, and the only Contact Centre solution that has proprietary ownership of the whole process enabling 8×8 VCC to deliver benefits to your business without external influences.

8×8 is a completely revolutionary process of communications for a contact centre, it is a software, not a telephone system or network, truly Unified Comms (UC) so designed from the ground up as a total solution, not several different solutions bolted together.

And naturally, as software architecture, it is compatible with many APIs and so integration with existing work processes is usually possible.

To find out more please contact us

Benefits

  • World leading system for customer communication
  • Compatible with many APIs
  • Can deliver efficiencies across your business

Make a great connection

We simplify the complexity of Telecoms so you can be the best version of yourself.
Our team takes the time to showcase a greater level of detail so you can assess and scrutinise until you feel reassured.

Book a call

What Makes NSL Special

Every decision we make says something about who we are.
We believe that authenticity is our most precious commodity as a business.
We take the time to listen to our customers and act in their best interests for a pain-free experience.

Our team is fearlessly authentic

“Our reputation and results accumulated over time have ensured our long-term endurance.”

We believe in the strength of a goal-orientated customer journey. We take the time to build a depth of knowledge around our customers that never needs to be diluted by change of management.
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What Our Customers Say

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Matt Edwards

Sales & Marketing Director, The Fascia Place
Following NSL’s advice we adopted the 8X8 communications tool and it has been a game-changing investment for us at The Fascia Place Ltd. Due to the restrictions imposed during the Coronavirus Pandemic our business witnessed an immediate change in the way our customers chose to communicate with us. Limiting their physical visits to our stores our customers adopted a preference to making enquiries to us via phone, email and the web.

By NSL installing 8X8 across our depot network we were able to successfully launch a brand-new call centre, make quick changes to our call infrastructure and monitor those calls using the in-built analytics functions delivering a 35% increase in our successful pick-ups. Using the system to its full potential the 8X8 system has allowed us to better manage our group communications helping us to achieve our companies best ever trading month during September 2020.

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Mark Waddleton

Telephony Systems Lead, Kuoni
Kuoni has been working with NSL Telecoms for over 10 years, in that time NSL has become a strategic business partner.

NSL’s experience in the market place providing both traditional and creative communication solutions has assisted Kuoni to deliver the best possible experience for both our customers and our internal Support teams. NSL regularly put forward new ways to assist Kuoni, this can-do attitude and quick responses are communicated effectively by the NSL team giving Kuoni peace of mind and the ability to focus on developing our business.

NSL offer an extensive range of reports which help us to better understand the success of our business and plan for the future. I have no hesitation in recommending NSL Telecoms as a reliable, creative and flexible Business partner offering multiple communication solutions.

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Andy Kirk

Group Infrastructure Manager, Auto Windscreens & Coop Insurance
An excellent team and excellent customer service - this is why we partner with NSL!

I just wanted to say thank you to both of you and your team for your continued support this year, it really is appreciated and goes a long way in making our business operate as it does.

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Heather Spencer

Managing Director, AdminWorks
Our business was already using a VoIP system but moved to NSL just prior to lockdown, as they offered better functionality and value for money. What a great and well timed decision!

My team and I found ourselves perfectly prepared for home working on the communication front, with no interruption at all to our business. Leicester and his support team have been marvellous from the start, and I wholeheartedly recommend both the NSL team and their product.

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Fiona Sim

Chief Executive, Mosac
We have had our first weekly staff team conference call today and we all found it good to hear each others voices after a week of home working. I wanted to write and formally thank you for all the help and support that you are giving us - Wendy in particular has been singing your praises for your help in keeping the Mosac Helpline running smoothly.

So heartfelt thanks and warm wishes to you all. Stay safe and well.

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Angie Menary

Chief Executive, Thame & District Housing Association
Thank you! The 8x8 system has been a godsend for us. To have gone live with it two weeks before lockdown was incredible timing and it has been great. We can’t imagine how we’d have coped without it whilst working from home.