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8×8 Voice + Microsoft Teams. Raising the bar.

Amplify your Microsoft Teams investment now with 8×8 Voice for Teams.

You’ve chosen Microsoft Teams as your collaboration application and you need to complement it with an enterprise-grade cloud voice communications solution that keeps Teams at the center of your user’s collaboration experience.

That’s what 8×8 Voice for Microsoft Teams is all about.

8×8 Voice for Microsoft Teams is an enterprise grade cloud-to-cloud Direct Routing integration with the Microsoft Phone System, providing enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.

With a PSTN presence in 38 countries and unlimited calling plans in 47 countries worldwide, all running on one of the industry’s most reliable telephony communications platforms, 8×8 is the best choice to enable PSTN communications globally for your Teams users.

A consistent Microsoft Teams experience

Because 8×8 Voice for Microsoft Teams integrates with the Microsoft Phone System via Direct Routing, there is no change to the Teams user experience for making and receiving calls. None.

Unlike some other vendors, we don’t use clunky bots, apps or browser extensions that break the Teams user experience and cause maintenance nightmares for IT administrators.

Instead, users can continue to make calls like they always have, but now with more options to dial PSTN contacts, whether they are internal or external. No retraining required. Easy.

Watch the Microsoft Teams mobile app experience

Watch the Microsoft Teams desktop app experience

A truly global presence

8×8’s voice communications platform has a truly global presence, with full PSTN access in 38 countries, DIDs and toll free numbers in 120+ countries and unlimited calling plans in up to 47 countries.

All provided from one vendor running on one platform globally.

One open platform for all employees

With 8×8, all your employees can communicate with each other as well as externally on a single communications platform, regardless of whether they are Teams users or not. Because 8×8’s platform is open, your employees can connect and communicate using any device, whether it’s a physical phone, 8×8’s Virtual Office desktop or mobile client or Microsoft Teams.

All centrally managed through a common administrator interface with detailed and comprehensive analytics for all your users.

Enterprise grade telephony

With multiple geo-redundant data centers located around the globe, 8×8’s industry leading availability ensures that each and every call gets connected.

And with our patented Global ReachTM technology, calls are geo-located to the closest point of presence, ensuring the best call quality and avoiding common call quality issues such as latency and jitter.

That’s why 8×8 has been the only UCaaS Gartner magic quadrant leader 8 times in a row.

More than just telephony

8×8 Voice for Teams provides much more than just industry leading telephony.

Native business application integrations

8×8 has native integrations with 35+ business applications, including several CRM applications such as Salesforce. Make and receive calls using Teams in your favourite CRM application. Attach call log information and links to any call recordings to your CRM record. See your CRM call history information right from within Teams.

Watch how 8×8 Voice for Microsoft Teams integrates with Salesforce

Native contact center integration

With 8×8, there is no need to look for a separate contact center solution. We’ve got one and it works with Teams. Contact center agents can make and receive calls within Teams while leveraging all of 8×8’s Contact Center capabilities including omni-channel interactions, workforce engagement management and robust analytics.

Share context information between Contact Center and Teams through call screen synchronisation and view your Contact Center call history in Teams.

Watch how 8×8’s native Contact Center solution integrates with Voice for Microsoft Teams

Analytics

8×8 analytics provides key insights into all of your Teams calls made on the 8×8 platform, Identify key trends across employees, teams and the company, understand call patterns and customer behavior with speech analytics, make instant, impactful changes using real-time data to drive decisions and evaluate and playback all business calls using one comprehensive analytics suite.

Watch how Microsoft Teams calls on 8×8 are captured in Analytics

Learn more about 8×8 Voice for Microsoft Teams

Explore 8×8 Voice for Microsoft Teams in this solution brief and find out how 8×8:

• Integrates with Microsoft Teams
• Differentiates from other BYO telco and manage service providers
• How to get started with 8×8 Voice for Microsoft Teams
  
  
  

Watch how easy it is to set up 8×8 Voice for Microsoft Teams

“Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours. 8×8’s X Series is the foundation Lenox needs, leveraging real-time customer data, an integrated set of communications tools and providing access to the right subject matter experts to transform our employee and customer experiences”.
— Ravi Kurumety, CIO Lenox Corporation

To find out more please contact us