Please see below an update from Openreach regarding the impact of the curfew in India.

Openreach Customer Services update at the close of business 23 March 2020

This briefing is to update CPs on the impacts to Openreach desk-based operations due to the continuation of the COVID-19 curfew being implemented by the Indian government.

The Indian Government has introduced expansive restrictions and stringent controls on the movement of people in its attempt to protect the Indian population from the Coronavirus pandemic. As a result, this is having a significant impact on our ability to serve you.

It is therefore with regret that from 24 March 2020, and until further notice, we are taking the unprecedented decision to close our non-critical contact channels. We will maintain our critical Damage, Welfare & DSO to ensure public safety and our vulnerable customers are supported but the channels listed in the table below for provision and repair will be closed.

Our engineers and desk teams will continue to progress orders and faults during this time of CS contact closure. We would like to remind you that the normal self-help options of View My Job (VMJ) / ORDER TRACKER/ FAULT TRACKER are available to provide yourselves and your end customers with the latest update on Openreach’s progress to provide or restore service. The Escalations POC & PBH will support the current caseload but will not be taking new work and will be reviewed throughout this week.

Again, we apologise for the undoubted inconvenience this causes you and your end customers. Thank you for your continued support and patience at this difficult time.


Please contact your customer experience lead with any questions.

Openreach Communications