What’s new in the latest 8×8 update

8×8 have issued an update (Version 6.9.3 published on 01/07/20) to their Virtual Office platform, we wanted to summarise the changes for you:

Core & Voice

  • Incoming call popup overhaul.
  • InCall UX productivity overhaul (e.g. easier to Promote Call to Meeting).
  • Option to easily transfer from Call Logs and Directory.
  • New Profile panel to replace the native menu.
  • Default hidden native menu on Windows.
  • Quit app via the Windows taskbar icon.
  • One-click presence change via the Windows taskbar icon.
  • Proactive DND user awareness.
  • User control on feedback screenshots.
  • SMP Account Settings opened outside VOD in the default browser.
  • Settings > Audio & Video guiding to the Meetings area.
  • [Meet Now] icon in the 1:1 chat header.
  • New [Meet now] new video icon.
  • Enhanced display results for the Expert Finder bot.
  • Enhanced tooltip UX (with 8×8/oxygen-tooltip).

In addition to core and voice, some of the System requirements may have changed as well. Accordingly, we have listed 8×8 recommendations for you below:

In addition to these changes and for a complete list of requirements, refer to the Technical Requirements.

You can also download the latest version of 8×8 Virtual Office here: https://support.8×8.com/cloud-phone-service/voice/virtual-office-desktop/download-virtual-office-desktop

If you have any issues with this version, or if you have any questions about your services, please get in touch support@nsltelecoms.co.uk. We’re always glad to talk 8×8 matters, and we’re also happy to help.