Another week has passed or two…

I think…

Or more…

I’m pretty sure it’s…

Yes.

A couple of weeks, (or so) have passed since I last wrote a blog.

Though the days seem a little less defined than they used to.

It is now clear from the news that the pandemic is not only as bad as people feared but it will have a lasting effect on the UK economy for the coming years. Boris Johnson has been admitted to intensive care and come out the other side, PPE has become a commonplace term, and my Gran can now use video conferencing platforms. The world is a very different place!

We, as a company, are still coping with all the changes. Coping but not unscarred. As the epidemic grows there are personal connections to those who have lost lives or been infected, which act as a sobering reminder that though for businesses there is a very serious economic impact, there is also an enormous human cost to this crisis.

One of the major concerns as a company is our customers’ ability to pay their bills. With the enormous economic changes that have taken place over the last two weeks, many customers will be facing very serious and unanticipated cash flow issues over the coming weeks. We understand this, and have been talking with trade bodies and our partner networks to try to come to an arrangement and find a package of support that will help our clients through this period.

Our systems are holding up. The increased load on domestic routers has had some effect, and a couple of our team are unable to stream video conferences with large numbers of participants and have to access our daily meeting over audio connection, but on the whole we are operating well and are very happy with how 8×8’s Virtual Office is serving us.

I have spent about £80 on equipment to try to boost my WiFi connection to the shed in my garden that I call my office, and though I’m still not quite there, that is mainly because the Ethernet-to-USB device I’m waiting on has been held up for nearly 12 days by the merchant. But I am utilising my mobile to make and take calls through the Virtual Office app, and my laptop is picking up the (slightly boosted) WiFi signal, which allows me to check emails and run Salesforce, and though it’s not perfect, it’s working.

I imagine I’ll have got it all up and running just as we return to the office. Alas…