We wanted to update you on the position with the Openreach customer service operation in light of the ongoing COVID-19 impacts.


Customer Service Contact update


We are pleased to advise you that at 1300hrs today, 15 April 2020, Openreach will be re-opening their provision chat channels across WLR / LLU / FTTC / SOGEA / GFAST / SOGFAST / Premium Business Helpdesk.

Details below:

  • Contact will be open on a chat only basis across our volume products
  • During this time opening hours will vary
  • Openreach will do their best to ensure delays are minimised
  • To help Openreach please restrict contact to essential cases only

Over the last three weeks Openreach have seen an increase in engineering furthers, due to access restrictions imposed to keep customers and engineers safe.

Openreach have worked hard to recover this position and are confident that they have progressed ~90% of the backlog.

Openreach apologise for any inconvenience the situation may be causing and thank you your continued support and understanding as we work through this.