June 2020 8×8 UPDATE

8×8 have issued an update (Version 6.8.4 (7) published on 26/5/20) to their Virtual Office platform, we wanted to summarise the changes for you:

Core & Voice

  • Allow screening multiple calls that come in at the same time
  • Support up to 6 calls in progress (licensing pending, needs PS to be enabled)
  • See Called Party (Callee) in the in-app incoming call banner
  • Use Meet Now (video icon) directly from the In-Call screen (easier to promote call to meeting)
  • Option to remove conferenced-in party after consultation
  • Allow queuing multiple faxes
  • Fax badge counts Unread instead of New (to be Voice consistent & informative)
  • Allow privacy-high-control MSI deploy flags
  • Proactive End-of-Life user experience
  • When [Call using Deskphone] make the user aware Audio & Video settings don’t apply
  • Disable iLBC and RTP redundancy as a codec option when connected via Ethernet


  • Only mask notifications chat preview when screen is shared
  • Display always on top notification window when content is being shared
  • Bluetooth Beacon library integrated in VOD to allow rapid pairing with 8×8 Meeting Rooms

Technical Features

  • Improvements to xmpp resolving and reconnect logic (6.7 and 6.8).

Bug Fixes in This Version

  • Blank screen for meeting tab if VOD starts without an internet connection.

You can download the latest version of 8×8 Virtual Office here:


If you have any issues with this June 2020 8×8 update, or if you have any questions about your services, please get in touch support@nsltelecoms.co.uk and we’d be happy to help.