UK network operators have been asked to create a new national short code – 119 – that will be used as a part of the NHS COVID-19 response.

It is believed that the initial use of 119 will be to support the Government’s initiative relating to swabbing, and it may subsequently be used to support other initiatives during the current pandemic. It will sit alongside the current 111 NHS Direct helpline.

The official date for the launch of the new number has not been confirmed yet, but many are expecting it to happen in the next week or so.

If there are any extensions in your business which are 119, or if 119 is used as a routing script number, these should be changed.

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