Our Call Centre Products

UC SaaS
Voice Hub
Dialler
Area Based Call Routing
Phone Numbers
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Avaya

Avaya Call Reporting for Avaya IP Office. Making it easy to understand what happens with every call.

Avaya Call Reporting helps you manage your phone system and business with ease and confidence. Cradle to grave call reporting and tracking is presented through over 50 standard reports. Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration. Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.

  • Standard Reports You can’t manage what you can’t measure. Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.
  • Custom Reports With Custom Reports you can create original reports and edit or customise existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.
  • Recording Library Recording Library easily integrates with IP Office Voicemail Pro and cradle to grave reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customisable retention policies determine how long recordings are kept, and allow storage throughout your network.
  • Agent Dashboards Agent Dashboards improve agent productivity and visibility through widgets and account / reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.
  • Realtime Realtime enables you to manage your employees in the moment. You can see how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying current statistics. Wallboards are easy to implement with pre-built templates and can be customised, including setting alerts and trigger thresholds.

To find out more please contact us

Add-on License Reports

Available with Recording Library

  • Agent Scorecard Summary
  • Group Scorecard Summary
  • Scores by Agent
  • Scores by Group

Available with Agent Dashboards

  • Agent Reason Code Report
  • Agent Reason Code Trace
  • Reason Code Report
  • Agent Reason Code by Time
  • Time of Day Reason Code

Available with Realtime

  • Agent Realtime Feature Trace
  • Agent Time Card
  • Group Summary by Agent
  • Agent Performance Summary
  • Agent Summary by Group
About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customisable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimise solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA.

For more information, please visit www.avaya.com.

Our Call Centre Products

UC SaaS
Voice Hub
Dialler
Area Based Call Routing
Phone Numbers
VoIP
Avaya UC
Add-on License Reports

Available with Recording Library

  • Agent Scorecard Summary
  • Group Scorecard Summary
  • Scores by Agent
  • Scores by Group

Available with Agent Dashboards

  • Agent Reason Code Report
  • Agent Reason Code Trace
  • Reason Code Report
  • Agent Reason Code by Time
  • Time of Day Reason Code

Available with Realtime

  • Agent Realtime Feature Trace
  • Agent Time Card
  • Group Summary by Agent
  • Agent Performance Summary
  • Agent Summary by Group
About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customisable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimise solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA.

For more information, please visit www.avaya.com.

Avaya

Avaya Call Reporting for Avaya IP Office. Making it easy to understand what happens with every call.

Avaya Call Reporting helps you manage your phone system and business with ease and confidence. Cradle to grave call reporting and tracking is presented through over 50 standard reports. Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration. Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.

  • Standard Reports You can’t manage what you can’t measure. Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.
  • Custom Reports With Custom Reports you can create original reports and edit or customise existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.
  • Recording Library Recording Library easily integrates with IP Office Voicemail Pro and cradle to grave reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customisable retention policies determine how long recordings are kept, and allow storage throughout your network.
  • Agent Dashboards Agent Dashboards improve agent productivity and visibility through widgets and account / reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.
  • Realtime Realtime enables you to manage your employees in the moment. You can see how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying current statistics. Wallboards are easy to implement with pre-built templates and can be customised, including setting alerts and trigger thresholds.

To find out more please contact us

NSL Telecoms

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Contact Us

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Connect With Us

0345 678 6646
NSL Telecoms are pleased to be part of the FCS
NSL Telecoms are proud members of the UKCCF

Quick Links

Home
Portal Logins
Faults
Codes of Practice
Contact Us

Services

DR Planning
Consultancy
Professional Services
Voice & Data Connectivity
Telecoms Acronyms
Telephone Numbers

Connect With Us

0345 678 6646