Our Solutions

We can advise on the best solution for your business.

Professional Services & Consultancy

Professional Services

With NSL’s background as consultants, offering Professional Services is part of our DNA, and we are mindful of the services that our customers use, regularly reviewing options to ensure our services are the most appropriate for their requirements.

With the constant flow of new products the new products in the pipeline, and new technologies, regular reviews are required, even if no changes are recommended.

When meeting all potential new customers, NSL will take the time to fully understand their needs and roadmap to propose solutions, and where ever possible, build in flexibility to cover the unknown.

For specific projects, NSL has access to consultants who are specialists in their field and can work on a day rate, in addition to the experts that are available within the NSL network.

With specific maintenance and support contracts, NSL offer a 1 hour 24/7 response time.

If the time is right for your business to move from a traditional telephone system to a UC solution, NSL will access your data network to confirm that the quality of voice delivery will be HD, and if not, make recommendations accordingly.

Consultancy

1996 when NSL was created, the vision was to help our clients make more money by spending less, whilst providing a better service to their customers. Our ambition has not changed. The only difference now is that we are a Communications Provider (CP) regulated by Ofcom, which we became at the direct request of one of our major customers because there simply wasn’t a CP in the market that delivered the level of service that they required.

So, we have a consultative origin and our message is that we are here to help, either in a structured way or informally, as a sounding board.

Having specialised in Voice since 1996, we have considerable experience both in Voice and business management, so we can help you deliver your objectives in a cost effective and timely way.

Voice is an unusual product, in that the equipment that manages voice transit requires a constant connection, otherwise they need to ‘start over’. This is different to data, which has been designed with the underlying internet protocol (TCP IP), to build and break and is less sensitive than voice.

NSL is a customer centric business, with no allegiance to any particular hardware or network. Therefore, any suggestions will be made on our understanding of what is right for you and your business, not commissions or kickbacks, as we simply don’t have any, other than to meet our customers’ needs.

So, please share your vision, challenges, hopes and dreams with us and we will do our very best to help deliver them.

To find out more please contact us

Benefits

We take the time to understand your needs
We consult on the best services for your business
Access our network of specialist consultants

Make a great connection

We simplify the complexity of Telecoms so you can be the best version of yourself.
Our team takes the time to showcase a greater level of detail so you can assess and scrutinise until you feel reassured.

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What Makes NSL Special

Every decision we make says something about who we are.
We believe that authenticity is our most precious commodity as a business.
We take the time to listen to our customers and act in their best interests for a pain-free experience.

Our team is fearlessly authentic

“Our reputation and results accumulated over time have ensured our long-term endurance.”

We believe in the strength of a goal-orientated customer journey. We take the time to build a depth of knowledge around our customers that never needs to be diluted by change of management.

What Our Customers Say

Matt Edwards

Sales & Marketing Director, The Fascia Place

Following NSL’s advice we adopted the 8X8 communications tool and it has been a game-changing investment for us at The Fascia Place Ltd. Due to the restrictions imposed during the Coronavirus Pandemic our business witnessed an immediate change in the way our customers chose to communicate with us. Limiting their physical visits to our stores our customers adopted a preference to making enquiries to us via phone, email and the web.

By NSL installing 8X8 across our depot network we were able to successfully launch a brand-new call centre, make quick changes to our call infrastructure and monitor those calls using the in-built analytics functions delivering a 35% increase in our successful pick-ups. Using the system to its full potential the 8X8 system has allowed us to better manage our group communications helping us to achieve our companies best ever trading month during September 2020.

Mark Waddleton

Telephony Systems Lead, Kuoni

Kuoni has been working with NSL Telecoms for over 10 years, in that time NSL has become a strategic business partner.

NSL’s experience in the market place providing both traditional and creative communication solutions has assisted Kuoni to deliver the best possible experience for both our customers and our internal Support teams. NSL regularly put forward new ways to assist Kuoni, this can-do attitude and quick responses are communicated effectively by the NSL team giving Kuoni peace of mind and the ability to focus on developing our business.

NSL offer an extensive range of reports which help us to better understand the success of our business and plan for the future. I have no hesitation in recommending NSL Telecoms as a reliable, creative and flexible Business partner offering multiple communication solutions.

Andy Kirk

Group Infrastructure Manager, Auto Windscreens & Coop Insurance

An excellent team and excellent customer service - this is why we partner with NSL!

I just wanted to say thank you to both of you and your team for your continued support this year, it really is appreciated and goes a long way in making our business operate as it does.

Heather Spencer

Managing Director, AdminWorks

Our business was already using a VoIP system but moved to NSL just prior to lockdown, as they offered better functionality and value for money. What a great and well timed decision!

My team and I found ourselves perfectly prepared for home working on the communication front, with no interruption at all to our business. Leicester and his support team have been marvellous from the start, and I wholeheartedly recommend both the NSL team and their product.

Fiona Sim

Chief Executive, Mosac

We have had our first weekly staff team conference call today and we all found it good to hear each others voices after a week of home working. I wanted to write and formally thank you for all the help and support that you are giving us - Wendy in particular has been singing your praises for your help in keeping the Mosac Helpline running smoothly.

So heartfelt thanks and warm wishes to you all. Stay safe and well.

Angie Menary

Chief Executive, Thame & District Housing Association

Thank you! The 8x8 system has been a godsend for us. To have gone live with it two weeks before lockdown was incredible timing and it has been great. We can’t imagine how we’d have coped without it whilst working from home.

Our Solutions

Benefits

Our Solutions

Professional Services & Consultancy