Professional Services & Consultancy

Professional Services

With NSL’s background as consultants, offering Professional Services is part of our DNA, and we are mindful of the services that our customers use, regularly reviewing options to ensure our services are the most appropriate for their requirements.

With the constant flow of new products the new products in the pipeline, and new technologies, regular reviews are required, even if no changes are recommended.

When meeting all potential new customers, NSL will take the time to fully understand their needs and roadmap to propose solutions, and where ever possible, build in flexibility to cover the unknown.

For specific projects, NSL has access to consultants who are specialists in their field and can work on a day rate, in addition to the experts that are available within the NSL network.

With specific maintenance and support contracts, NSL offer a 1 hour 24/7 response time.

If the time is right for your business to move from a traditional telephone system to a UC solution, NSL will access your data network to confirm that the quality of voice delivery will be HD, and if not, make recommendations accordingly.

Consultancy

1996 when NSL was created, the vision was to help our clients make more money by spending less, whilst providing a better service to their customers. Our ambition has not changed. The only difference now is that we are a Communications Provider (CP) regulated by Ofcom, which we became at the direct request of one of our major customers because there simply wasn’t a CP in the market that delivered the level of service that they required.

So, we have a consultative origin and our message is that we are here to help, either in a structured way or informally, as a sounding board.

Having specialised in Voice since 1996, we have considerable experience both in Voice and business management, so we can help you deliver your objectives in a cost effective and timely way.

Voice is an unusual product, in that the equipment that manages voice transit requires a constant connection, otherwise they need to ‘start over’. This is different to data, which has been designed with the underlying internet protocol (TCP IP), to build and break and is less sensitive than voice.

NSL is a customer centric business, with no allegiance to any particular hardware or network. Therefore, any suggestions will be made on our understanding of what is right for you and your business, not commissions or kickbacks, as we simply don’t have any, other than to meet our customers’ needs.

So, please share your vision, challenges, hopes and dreams with us and we will do our very best to help deliver them.

To find out more please contact us