Business Improvement through Comms
Are you a B to C business?
Want more sales enquiries, use an 0800 number. Since Ofcom’s ruling that calls made to these numbers from all devices, including mobiles, must be free of charge to the caller there has been a resurgence of interest and use by the consumer.
Want to expand your ‘local’ presence, have a range of local telephone numbers for your target areas and so providing that ‘local’ touch.
Want to measure your advertising response, use different telephone numbers for each media. NSL can provide detailed reporting by number at regular intervals for your analysis.
Are you a local business selling nationally, have an 03 number to project a ‘national’ image – you can have both local and national numbers and use them strategically. Prospects outside of you locality who have had no experience of your business can be put off by local numbers as this may indicate a provincial approach, which often is better than a national organisation, but it is the uncertainty that may make the prospect make an alternative decision.
Are all your sales enquiries being answered and voice mail messages returned, a report is available for ‘unreturned calls’ so these can be followed up and potential sales closed.
Solutions are available that provide services regardless of location or device, facilitating a truly mobile workforce so it is business as normal whatever external factors are changing the environment.
If you would like to know more about any of these please contact us.
Our origins are as consultants and one of our early projects added several tens of million pounds to our customer’s sales by diverting sales enquiries to alternative destination on no answer. This was a significant piece of work but the returns were clearly significant.
As part of any onboarding process NSL are very happy to take a complete holistic view of your comms and make suggestions of potential opportunities.
As a business NSL don’t simply sell ‘boxes’ but actively work to help your business with a cost-effective solution tailor made for your business or operation.
The solutions that NSL deploy have a range of analytics enabling our customers to measure and manage their performance.
To find out more make an appointment with one of our specialists today.