Support & Fault Reporting

Following NSL’s advice we adopted the 8X8 communications tool and it has been a game-changing investment for us at The Fascia Place Ltd. Due to the restrictions imposed during the Coronavirus Pandemic our business witnessed an immediate change in the way our customers chose to communicate with us. Limiting their physical visits to our stores our customers adopted a preference to making enquiries to us via phone, email and the web.

By NSL installing 8X8 across our depot network we were able to successfully launch a brand-new call centre, make quick changes to our call infrastructure and monitor those calls using the in-built analytics functions delivering a 35% increase in our successful pick-ups. Using the system to its full potential the 8X8 system has allowed us to better manage our group communications helping us to achieve our companies best ever trading month during September 2020.

Kuoni has been working with NSL Telecoms for over 10 years, in that time NSL has become a strategic business partner.

NSL’s experience in the market place providing both traditional and creative communication solutions has assisted Kuoni to deliver the best possible experience for both our customers and our internal Support teams. NSL regularly put forward new ways to assist Kuoni, this can-do attitude and quick responses are communicated effectively by the NSL team giving Kuoni peace of mind and the ability to focus on developing our business.

NSL offer an extensive range of reports which help us to better understand the success of our business and plan for the future. I have no hesitation in recommending NSL Telecoms as a reliable, creative and flexible Business partner offering multiple communication solutions.

An excellent team and excellent customer service - this is why we partner with NSL!

I just wanted to say thank you to both of you and your team for your continued support this year, it really is appreciated and goes a long way in making our business operate as it does.

Our business was already using a VoIP system but moved to NSL just prior to lockdown, as they offered better functionality and value for money. What a great and well timed decision!

My team and I found ourselves perfectly prepared for home working on the communication front, with no interruption at all to our business. Leicester and his support team have been marvellous from the start, and I wholeheartedly recommend both the NSL team and their product.

We have had our first weekly staff team conference call today and we all found it good to hear each others voices after a week of home working. I wanted to write and formally thank you for all the help and support that you are giving us - Wendy in particular has been singing your praises for your help in keeping the Mosac Helpline running smoothly.

So heartfelt thanks and warm wishes to you all. Stay safe and well.

Thank you! The 8x8 system has been a godsend for us. To have gone live with it two weeks before lockdown was incredible timing and it has been great. We can’t imagine how we’d have coped without it whilst working from home.