Our Services
Services that are tailored around your business needs.
8×8 Connectivity
Ideal setup for 8×8 when in the office
To create the ideal setup for 8×8 when in the office, the end users should be connected via an ethernet lead and be on the latest software version for the best experience. The network configuration requirements have been shared with IT.
Ideal setup for 8×8 when in the office (when using a handset)
Handset dependent, a PC can be connected to the back of the handset in a daisy chain, this has its limitations. Some handsets have a 100MB throughput and handsets can reboot when processing updates.
Our tips
Use of the Office WiFi (Ethernet lead not available)
Use of the Office WiFi should only be attempted if an Ethernet Lead is not available. The WiFi coverage should be checked and is not guaranteed. Moving around the office on a call can cause a fluctuation in call quality. Some mobile phone devices will run on different frequencies and will need to be configured for best performance.
Our tips
When out of the office
When out of the office a mobile device will have 2 options to make of receive calls.
Mobile Data: this option works well where the coverage is good and there is no congestion on the mobile network.
Mobile Minutes: this is the most reliable option when out of the office. Mobile minutes requires a smaller amount of connectivity for a good quality call when compared to Mobile Data. This option is dependent on the mobile coverage at that time. Coverage can vary when travelling.
When using inbound mobile minutes and the call is not answered calls may route to the mobile voicemail.
When using mobile minutes you will not have the standard 8×8 such as the ability to transfer a call.
Consultative approach
Our origins are as consultants and one of our early projects added several tens of million pounds to our customer’s sales by diverting sales enquiries to alternative destination on no answer. This was a significant piece of work but the returns were clearly significant.
As part of any onboarding process NSL are very happy to take a complete holistic view of your comms and make suggestions of potential opportunities.
As a business NSL don’t simply sell ‘boxes’ but actively work to help your business with a cost-effective solution tailor made for your business or operation.
The solutions that NSL deploy have a range of analytics enabling our customers to measure and manage their performance.
To find out more make an appointment with one of our specialists today.
Benefits
- Easier to scale and add new users
- Does not affect the bandwidth of other devices
- Allows remote workers to connect from anywhere
Make a great connection
We simplify the complexity of Telecoms so you can be the best version of yourself.
Our team takes the time to showcase a greater level of detail so you can assess and scrutinise until you feel reassured.
What Makes NSL Special
Every decision we make says something about who we are.
We believe that authenticity is our most precious commodity as a business.
We take the time to listen to our customers and act in their best interests for a pain-free experience.
“Our reputation and results accumulated over time have ensured our long-term endurance.”
What Our Customers Say
Matt Edwards
Sales & Marketing Director, The Fascia Place
By NSL installing 8X8 across our depot network we were able to successfully launch a brand-new call centre, make quick changes to our call infrastructure and monitor those calls using the in-built analytics functions delivering a 35% increase in our successful pick-ups. Using the system to its full potential the 8X8 system has allowed us to better manage our group communications helping us to achieve our companies best ever trading month during September 2020.
Mark Waddleton
Telephony Systems Lead, Kuoni
NSL’s experience in the market place providing both traditional and creative communication solutions has assisted Kuoni to deliver the best possible experience for both our customers and our internal Support teams. NSL regularly put forward new ways to assist Kuoni, this can-do attitude and quick responses are communicated effectively by the NSL team giving Kuoni peace of mind and the ability to focus on developing our business.
NSL offer an extensive range of reports which help us to better understand the success of our business and plan for the future. I have no hesitation in recommending NSL Telecoms as a reliable, creative and flexible Business partner offering multiple communication solutions.
Andy Kirk
Group Infrastructure Manager, Auto Windscreens & Coop Insurance
I just wanted to say thank you to both of you and your team for your continued support this year, it really is appreciated and goes a long way in making our business operate as it does.
Heather Spencer
Managing Director, AdminWorks
My team and I found ourselves perfectly prepared for home working on the communication front, with no interruption at all to our business. Leicester and his support team have been marvellous from the start, and I wholeheartedly recommend both the NSL team and their product.
Fiona Sim
Chief Executive, Mosac
So heartfelt thanks and warm wishes to you all. Stay safe and well.
