Our AI – Artificial Intelligence Products
AI Intelligent Self-Service
Powered by Synthetix
The fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team.
Consistent self-service experiences
Intuitive AI-powered Synthetix AI-powered FAQ software is used by many different industries, from Utilities to Financial Services, which means we have a huge amount of data, ready-made knowledge-bases, for a vast variety of sectors. Let us work with you to fine-tune the knowledge-base to your specific needs to help you deliver Dynamically driven, consistent self-service experience, with reduced demands on resources.
Key features
Superior Natural Language Processing
Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.
AI-powered learning
Navigate the customer to where you want them to go based on their query. Synthetix Intelligent FAQ software learns from each customer interaction, updating the knowledge-base with information on the most popular questions asked and the quality of answers given.Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.
Multiple brand identities and languages
Deliver consistent, high-quality support 24/7, and easily manage multiple brand identities from within the same knowledge-base. A built-in ‘view’ system controls the access to knowledge for each brand identity and skill or authority level of operators.
Detailed reports and analytics
A user-friendly dashboard with easy to run, built-in reports let you know what users are looking for and if they’re finding the right answers. Expose gaps within content and identify areas where new knowledge-base articles can be created or edited. And with support for SEO tags within articles, information can be published to search engines to drive traffic.
To find out more please contact us
90%
- Of consumers will always check a website before e-mailing or calling a company to find information.
– Synthetix
67%
- Of consumers prefer self-service over speaking to a company representative.
– Synthetix
49%
- Of customer contact deflected through self-service.
– E-digital
Visit synthetix.com to book a free demonstration.
Our AI – Artificial Intelligence Products
90%
- Of consumers will always check a website before e-mailing or calling a company to find information.
– Synthetix
67%
- Of consumers prefer self-service over speaking to a company representative.
– Synthetix
49%
- Of customer contact deflected through self-service.
– E-digital
Visit synthetix.com to book a free demonstration.
AI Intelligent Self-Service
Powered by Synthetix
The fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team.
Consistent self-service experiences
Intuitive AI-powered Synthetix AI-powered FAQ software is used by many different industries, from Utilities to Financial Services, which means we have a huge amount of data, ready-made knowledge-bases, for a vast variety of sectors. Let us work with you to fine-tune the knowledge-base to your specific needs to help you deliver Dynamically driven, consistent self-service experience, with reduced demands on resources.
Key features
Superior Natural Language Processing
Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.
AI-powered learning
Navigate the customer to where you want them to go based on their query. Synthetix Intelligent FAQ software learns from each customer interaction, updating the knowledge-base with information on the most popular questions asked and the quality of answers given.Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.
Multiple brand identities and languages
Deliver consistent, high-quality support 24/7, and easily manage multiple brand identities from within the same knowledge-base. A built-in ‘view’ system controls the access to knowledge for each brand identity and skill or authority level of operators.
Detailed reports and analytics
A user-friendly dashboard with easy to run, built-in reports let you know what users are looking for and if they’re finding the right answers. Expose gaps within content and identify areas where new knowledge-base articles can be created or edited. And with support for SEO tags within articles, information can be published to search engines to drive traffic.
To find out more please contact us
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