Our AI – Artificial Intelligence Products

AI Live Chat
AI Agent Knowledge
AI Call Back
AI Intelligent Self-Service
AI Virtual Agent
AI Intelligent Web Forms
AI Internal Knowledge

AI Intelligent Self-Service

Powered by Synthetix

The fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team.

Consistent self-service experiences

Intuitive AI-powered Synthetix AI-powered FAQ software is used by many different industries, from Utilities to Financial Services, which means we have a huge amount of data, ready-made knowledge-bases, for a vast variety of sectors. Let us work with you to fine-tune the knowledge-base to your specific needs to help you deliver Dynamically driven, consistent self-service experience, with reduced demands on resources.

Key features

Superior Natural Language Processing

Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.

AI-powered learning

Navigate the customer to where you want them to go based on their query. Synthetix Intelligent FAQ software learns from each customer interaction, updating the knowledge-base with information on the most popular questions asked and the quality of answers given.Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.

Multiple brand identities and languages

Deliver consistent, high-quality support 24/7, and easily manage multiple brand identities from within the same knowledge-base. A built-in ‘view’ system controls the access to knowledge for each brand identity and skill or authority level of operators.

Detailed reports and analytics

A user-friendly dashboard with easy to run, built-in reports let you know what users are looking for and if they’re finding the right answers. Expose gaps within content and identify areas where new knowledge-base articles can be created or edited. And with support for SEO tags within articles, information can be published to search engines to drive traffic.

To find out more please contact us

Benefits

90%

  • Of consumers will always check a website before e-mailing or calling a company to find information.
    – Synthetix

67%

  • Of consumers prefer self-service over speaking to a company representative.
    – Synthetix

49%

  • Of customer contact deflected through self-service.
    – E-digital

Visit synthetix.com to book a free demonstration.

Our AI – Artificial Intelligence Products

AI Live Chat
AI Agent Knowledge
AI Call Back
AI Intelligent Self-Service
AI Virtual Agent
AI Intelligent Web Forms
AI Internal Knowledge
Benefits

90%

  • Of consumers will always check a website before e-mailing or calling a company to find information.
    – Synthetix

67%

  • Of consumers prefer self-service over speaking to a company representative.
    – Synthetix

49%

  • Of customer contact deflected through self-service.
    – E-digital

Visit synthetix.com to book a free demonstration.

AI Intelligent Self-Service

Powered by Synthetix

The fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team.

Consistent self-service experiences

Intuitive AI-powered Synthetix AI-powered FAQ software is used by many different industries, from Utilities to Financial Services, which means we have a huge amount of data, ready-made knowledge-bases, for a vast variety of sectors. Let us work with you to fine-tune the knowledge-base to your specific needs to help you deliver Dynamically driven, consistent self-service experience, with reduced demands on resources.

Key features

Superior Natural Language Processing

Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.

AI-powered learning

Navigate the customer to where you want them to go based on their query. Synthetix Intelligent FAQ software learns from each customer interaction, updating the knowledge-base with information on the most popular questions asked and the quality of answers given.Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SENTIENCE | AI, ensures the best and most popular search results appear first and fast, as our software checks the knowledge-base for possible answers on every customer key-press.

Multiple brand identities and languages

Deliver consistent, high-quality support 24/7, and easily manage multiple brand identities from within the same knowledge-base. A built-in ‘view’ system controls the access to knowledge for each brand identity and skill or authority level of operators.

Detailed reports and analytics

A user-friendly dashboard with easy to run, built-in reports let you know what users are looking for and if they’re finding the right answers. Expose gaps within content and identify areas where new knowledge-base articles can be created or edited. And with support for SEO tags within articles, information can be published to search engines to drive traffic.

To find out more please contact us

NSL Telecoms

Quick Links

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Contact Us

Services

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Connect With Us

0345 678 6646
NSL Telecoms are pleased to be part of the FCS
NSL Telecoms are proud members of the UKCCF

Quick Links

Home
Portal Logins
Faults
Codes of Practice
Contact Us

Services

DR Planning
Consultancy
Professional Services
Voice & Data Connectivity
Telecoms Acronyms
Telephone Numbers

Connect With Us

0345 678 6646