Our Telephone Systems & Line Products

Horizon
8×8
Migrating from ISDN
Avaya UC
VoIP

8X8: X Series

The experience is everything

Although the majority of businesses believe customer experience is key to their success, very few have a communications infrastructure that enables best-in-class customer interactions. Many enterprises today have on-premise, siloed point solutions for phone, video meetings, collaboration, and contact centre. 8×8 changes this paradigm with X Series.

X Series transforms the customer experience by enabling customers and employees to interact in one system of engagement. Enterprises can now optimise valuable moments of engagement with one set of data in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.

The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence. With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

It’s all about the X

X is a series of plans that have increasingly powerful engagement capabilities. Each X in the series builds on the previous plan. X2 and X4 deliver a superior employee experience. This single solution for voice, chat, video, meeting, and content sharing across a unified mobile experience enables your team to collaborate from anywhere on any device. Our mobile and desktop applications integrate with your CRM and other systems of record, allowing employees to have context-rich communication anytime, anywhere. X6 and X8 deliver improved employee experience and deep customer engagement. By providing complete context and easy access to subject matter experts, customer service and sales teams are able to increase the speed to resolution and accelerate revenue. What sets us apart is our ability to provide real-time insights into the voice of the customer and your business through advanced analytics including our patented speech analytics, graphical interaction flows, granular interaction search and usage reports.

“Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours. 8×8’s X Series is the foundation Lenox needs, leveraging real-time customer data, an integrated set of communications tools and providing access to the right subject matter experts to transform our employee and customer experiences”.
— Ravi Kurumety, CIO Lenox Corporation

To find out more please contact us

Benefits

  • An easy transition from collaboration to phone to video
  • Full context with every live interaction
  • Centralised team messaging with all collaboration platforms
  • Data analytics on every employee and customer interaction
  • Supervisor enablement and agent feedback
  • Intelligent interaction between employees and customers
The X8 difference

  • Before X8 Customers had to repeat information they’ve already provided and a contact centre agent often responds with “I don’t know.”
  • With X8 Agents are armed with complete context on customers before they start a conversation and collaborate in realtime with peers and subject matter experts, both inside and outside the organisation.
  • Before X8 IT spent valuable time integrating disjointed solutions for voice, video meetings, collaboration, and contact centre only to find it nearly impossible to create a complete and unified view of the customer journey.
  • With X8 IT and their business partners are able to view the complete customer journey from initial contact to issue resolution with analytics based on a single data set for all employee and customer interactions.

Our Telephone Systems & Line Products

Horizon
8×8
Migrating from ISDN
Avaya UC
VoIP
Benefits

  • An easy transition from collaboration to phone to video
  • Full context with every live interaction
  • Centralised team messaging with all collaboration platforms
  • Data analytics on every employee and customer interaction
  • Supervisor enablement and agent feedback
  • Intelligent interaction between employees and customers
The X8 difference

  • Before X8 Customers had to repeat information they’ve already provided and a contact centre agent often responds with “I don’t know.”
  • With X8 Agents are armed with complete context on customers before they start a conversation and collaborate in realtime with peers and subject matter experts, both inside and outside the organisation.
  • Before X8 IT spent valuable time integrating disjointed solutions for voice, video meetings, collaboration, and contact centre only to find it nearly impossible to create a complete and unified view of the customer journey.
  • With X8 IT and their business partners are able to view the complete customer journey from initial contact to issue resolution with analytics based on a single data set for all employee and customer interactions.

8X8: X Series

The experience is everything

Although the majority of businesses believe customer experience is key to their success, very few have a communications infrastructure that enables best-in-class customer interactions. Many enterprises today have on-premise, siloed point solutions for phone, video meetings, collaboration, and contact centre. 8×8 changes this paradigm with X Series.

X Series transforms the customer experience by enabling customers and employees to interact in one system of engagement. Enterprises can now optimise valuable moments of engagement with one set of data in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.

The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence. With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

It’s all about the X

X is a series of plans that have increasingly powerful engagement capabilities. Each X in the series builds on the previous plan. X2 and X4 deliver a superior employee experience. This single solution for voice, chat, video, meeting, and content sharing across a unified mobile experience enables your team to collaborate from anywhere on any device. Our mobile and desktop applications integrate with your CRM and other systems of record, allowing employees to have context-rich communication anytime, anywhere. X6 and X8 deliver improved employee experience and deep customer engagement. By providing complete context and easy access to subject matter experts, customer service and sales teams are able to increase the speed to resolution and accelerate revenue. What sets us apart is our ability to provide real-time insights into the voice of the customer and your business through advanced analytics including our patented speech analytics, graphical interaction flows, granular interaction search and usage reports.

“Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours. 8×8’s X Series is the foundation Lenox needs, leveraging real-time customer data, an integrated set of communications tools and providing access to the right subject matter experts to transform our employee and customer experiences”.
— Ravi Kurumety, CIO Lenox Corporation

To find out more please contact us

Quick Links

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Codes of Practice
Telephone Number Glossary
Glossary
Contact Us

Services

Voice and Data Connectivity
Reports & Statistics - Measure to Manage
Professional Services
Moving Office
Cost Centre Billing
DR Planning
Consultancy
ISDN Migration

Connect With Us

0345 678 6646

Quick Links

Home
Portal Logins
Faults
Codes of Practice
Telephone Number Glossary
Glossary
Contact Us

Services

Voice and Data Connectivity
Reports & Statistics - Measure to Manage
Professional Services
Moving Office
Cost Centre Billing
DR Planning
Consultancy
ISDN Migration

Connect With Us

0345 678 6646