Our Policies

Privacy Policy
Employees Privacy Policy
Suppliers Privacy Policy
Clients Privacy Policy
Marketing Privacy Policy
Business Contacts Policy

PRIVACY POLICY

GDPR: Data Privacy Notice for Clients and Suppliers

Introduction

NSL Telecoms Ltd (“We”) are committed to protecting and respecting your privacy.

This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person.

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?

NSL Telecoms Ltd is a Digital Infrastructure Provider as defined by Ofcom. Our contact details are: Riverside House, 3 Place Farm, Wheathamstead, St. Albans AL4 8SB. We are a data controller for which means we decide how your personal data is processed and for what purposes as described in this privacy notice. For our clients we are also a data processor. For all data matters you can contact our Compliance manager by sending an email to info@nsltelecoms.co.uk or calling our main number on 020 7454 1254.

3. The purpose(s) of processing your personal data

We collect and process personal information from various types of individuals (data subjects), each of which we process for different purposes. Refer to the relevant Fair Processing Notice below, depending on the type of individual, to see specific information related to processing of personal data for each type of data subject. These Fair Processing Notices form part of this Privacy Notice.

4. What information we collect

We collect different information based on the type of data subject listed above. To see what we collect for each, please refer to the relevant Fair Processing notice. However, we do also collect the following information on visitors to our website:

5. How long do we keep your personal data?

We will not keep your personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings). Refer to the Fair Processing Notice for retention periods for specific types of data subjects.

6. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

7. Automated Decision Making

We do not use any form of automated decision making in our business.

8. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

9. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

10. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Compliance Manager by e-mailing info@nsltelecoms.co.uk

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

EMPLOYEES PRIVACY POLICY

Fair Processing Notice for Employees, Job Applicants and Former Employees

1. Introduction

This Fair Processing forms part of NSL Telecoms Ltd’s Privacy Notice and tells you what to expect when NSL Telecoms collects your personal information. It applies to information we collect about employees, job applicants and our current and former employees.

You can find our full Privacy Notice, which includes other important information applicable to all data subjects on this page.

2. What information we collect

We process the following categories of your data:

  • Personal data:
    – Name
    – Date of birth
    – Home address
    – Personal phone numbers
    – Email address
    – Salary information
    – Offer letters
    – Employment contracts
    – National Insurance number
  • Special categories of data:
    – Information related to criminal offenses

We have obtained your personal data from you as part of the application process.

3. What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data is as follows:
– Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
– Processing necessary for compliance with a legal obligation
– In order to process job applications, pay employees, withhold taxes and comply with statutory requirements.
– We are required to collect certain information in order to carry out our statutory requirements under employment law.

Our lawful basis for processing your special category personal data is as follows:
– Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
– More information on lawful processing can be found on the ICO website.
– In order to obtain information regarding criminal offenses of job applicants.

4. Why do we need to collect and store personal data?

We need to collect certain personal data in order for us to verify identity and employment history, check criminal records and work permit status, and carry out our obligations such as paying employees and contractors and fulfilling our statutory requirements. Unsuccessful job applicant information is destroyed once the position for which they applied is filled.

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

If you fail to provide certain information we may not be able to adequately assess your job candidacy, employ you or hire you as a contractor.

5. How we use your information

NSL Telecoms Ltd will process – that means collect, store and use – the personal information provided in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR).

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

6. Sharing your personal data (including sub-processors)

Employee personal data will be treated as strictly confidential, and will be shared only with our payroll processing provider. Unsuccessful job applicant information is not shared with anyone and will be destroyed.

We will pass your personal data on to our 3rd party payroll processor providers who are contracted to NSL Telecoms Ltd in the course of dealing with you. Our contractors are obliged to keep your details securely, and use them only to process payroll so that employees can be paid and ensure the appropriate taxes are paid for individuals. Once your employment is concluded, they will dispose of the details in line with NSL Telecoms Ltd’s procedures or their statutory retention requirements. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do so.

7. How long do we keep your personal data?

We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary to fulfil our employer and statutory obligations. In some instances the law sets the length of time information has to be kept, but in most cases NSL Telecoms Ltd will use its discretion to ensure that we do not keep records outside of our normal business requirements. After employment, your information will be retained for six years in order to comply with statutory requirements.

8. Transfer of Data Abroad

The data we collect about you may be transferred to a destination outside of the European Economic Area (“EEA”) due to third party software suppliers supporting their line of business applications. It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers.

If we transfer information to a third party outside the EEA we will ensure the transfer is protected by the appropriate safeguards defined and allowed by GDPR, require the supplier and any of its agents and/or suppliers to comply with the requirements of GDPR and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.

SUPPLIERS PRIVACY POLICY

Fair Processing Notice for Suppliers

1. Introduction

This Fair Processing forms part of NSL Telecoms Ltd’s Privacy Notice and tells you what to expect when NSL Telecoms Ltd collects your personal information. It applies to information we collect about our suppliers.

You can find our full Privacy Notice, which includes other important information applicable to all data subjects on this page.

2. What information we collect

We process the following categories of your data:

    • Personal data:
      – Name
      – Business address
      – Business phone numbers
      – Email address
      – Job title
  • We do not collect any Special categories of data as defined by the GDPR for marketing purposes.

3. What is our legal basis for processing your personal data?

Consent of the data subject;
– Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract.
– Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.
– We hold personal data in order to administer the delivery of your contracted products or services.
– We process personal information in order to procure products and services from our suppliers.
More information on lawful processing can be found on the ICO website.

4. Why do we need to collect and store personal data?

We collect personal information in order to:
– Communicate with suppliers about their products and service.
– Place orders from suppliers.
– Communicate with supplier support teams to rectify issues.

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

If you fail to provide certain information we may not be able to provide the services as required by our contract with you or the information you are requesting.

5. How we use your information

NSL Telecoms Ltd will process – that means collect, store and use – the information in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR).

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

6. Sharing your personal data (including sub-processors)

Your personal data will be treated as strictly confidential, and will be shared only with designated third parties we contract with to provide support on the services we rely on to run our business.

We will never sell your personal data. Our contractors are obliged to keep your details securely, and use them only in relation to providing support services to NSL Telecoms Ltd for which they have been contracted by us. All third party contractors of NSL Telecoms Ltd are subject to a Privacy Impact Assessment and contractual terms that comply with the requirements of the GDPR to ensure data subjects rights are not infringed upon.

7. How long do we keep your personal data?

We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases NSL Telecoms Ltd will use its discretion to ensure that we do not keep records outside of our normal business requirements.

8. Transfer of Data Abroad

The data we collect about you may be transferred to a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers.

If we transfer information to a third party outside the EEA we will ensure the transfer is protected by the appropriate safeguards defined and allowed by GDPR, require the supplier and any of its agents and/or suppliers to comply with the requirements of GDPR and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.

CLIENTS PRIVACY POLICY

Fair Processing Notice for Clients

1. Introduction

This Fair Processing forms part of NSL Telecoms Ltd’s Privacy Notice and tells you what to expect when NSL Telecoms Ltd collects your personal information. It applies to information we collect about our clients staff.

You can find our full Privacy Notice, which includes other important information applicable to all data subjects, on this page.

2. What information we collect

We process the following categories of your data:

    • Personal data:
      – Name
      – Business address
      – Business phone numbers
      – Email address
      – Job title
  • We do not collect any Special categories of data as defined by the GDPR for marketing purposes.

We obtain personal information directly from our client in order to provide services to their staff.

3. What is our legal basis for processing your personal data?

– Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract.
– Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.
– Personal information is required to administer support service to our clients.
– We process personal information for carefully considered and specific reasons which are in our interest and enable us to enhance the services we provide to the benefit of our customers.
– To better understand how people interact with our website.
More information on lawful processing can be found on the ICO website.

4. Why do we need to collect and store personal data?

We collect personal information in order to:
– verify we can provide service to users
– communicate with individuals regarding their support cases
– obtain feedback regarding our service quality
– communicate with individuals and provide any information they request
– provide you with information that may benefit your company (we will always provide you with a means to opt-out of this marketing at any time).

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

If you fail to provide certain information we may not be able to provide the services as required by our contract with you or the information you are requesting.

5. How we use your information

NSL Telecoms Ltd will process – that means collect, store and use – the information in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR).

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

NSL Telecom Ltd will use the information to contact you with market and product information which is deemed by NSL Telecom Ltd to be helpful to you.

6. Sharing your personal data (including sub-processors)

Your personal data will be treated as strictly confidential, and will be shared only with designated third parties we contract with to provide services to you or who provide support services to the products and services we rely on to provide services to you. We will never sell your personal data. Our contractors are obliged to keep your details securely, and use them only in relation to providing support services to NSL Telecoms Ltd for which they have been contracted by us. All third party contractors of NSL Telecoms Ltd are subject to a Privacy Impact Assessment and contractual terms that comply with the requirements of the GDPR to ensure data subjects rights are not infringed upon.

7. How long do we keep your personal data?

We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases NSL Telecom Ltd will use its discretion to ensure that we do not keep records outside of our normal business requirements.

8. Transfer of Data Abroad

The data we collect about you may be transferred to a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers.

If we transfer information to a third party outside the EEA we will ensure the transfer is protected by the appropriate safeguards defined and allowed by GDPR, require the supplier and any of its agents and/or suppliers to comply with the requirements of GDPR and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.

MARKETING PRIVACY POLICY

Fair Processing Notice for Prospects (Marketing)

1. Introduction

This Fair Processing forms part of NSL Telecoms Ltd Privacy Notice and tells you what to expect when NSL Telecoms collects your personal information. It applies to information we collect about:

    • Prospects (marketing):
      – People who submit their personal information on website forms
      – People who email us
      – Visitors to our website

You can find our full Privacy Notice, which includes other important information applicable to all data subjects, on this page.

2. What information we collect

We process the following categories of your data:

    • Personal data:
      – Name
      – Business address
      – Business phone numbers
      – Email address
      – Job title
  • We do not collect any Special categories of data as defined by the GDPR for marketing purposes.

We obtain personal information directly from our client in order to provide services to their staff.

3. What is our legal basis for processing your personal data?

Consent of the data subject;
– Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject
– Where you have been informed and given us clear and affirmative action when providing your personal information.
– We process personal information for carefully considered and specific reasons which are in our interest and enable us to enhance the services we provide to the benefit of our customers, which we think will be of interest to you.
– To better understand how people interact with our website.
More information on lawful processing can be found on the ICO website.

4. Why do we need to collect and store personal data?

We collect personal information in order to:
– Communicate with you and provide you with the information you request
– Provide you with information that may benefit your company (we will always provide you with a means to opt-out of this marketing at any time)

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

If you fail to provide certain information we may not be able to provide the information you are requesting.

5. How we use your information

NSL Telecoms Ltd will process – that means collect, store and use – the information in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR).

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

6. Sharing your personal data (including sub-processors)

Your personal data will be treated as strictly confidential, and will be shared only with designated third parties we contract with to facilitate communications with you.

We will never sell your personal data. Our contractors are obliged to keep your details securely, and use them only in relation to providing the service for which they have been contracted by us. All third party contractors of NSL Telecoms are subject to a Privacy Impact Assessment and contractual terms that comply with the requirements of the GDPR to ensure data subjects rights are not infringed upon.

7. How long do we keep your personal data?

We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases NSL Telecoms will use its discretion to ensure that we do not keep records outside of our normal business requirements.

8. Transfer of Data Abroad

The data we collect about you may be transferred to a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers.

If we transfer information to a third party outside the EEA we will ensure the transfer is protected by the appropriate safeguards defined and allowed by GDPR, require the supplier and any of its agents and/or suppliers to comply with the requirements of GDPR and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.

BUSINESS PRIVACY POLICY

Fair Processing Notice for Business Contacts

1. Introduction

This Fair Processing forms part of NSL Telecoms Ltd Privacy Notice and tells you what to expect when NSL Telecom Ltd collects your personal information. It applies to information we collect about our business contacts.

You can find our full Privacy Notice, which includes other important information applicable to all data subjects, on this page.

2. What information we collect

We process the following categories of your data:

    • Personal data:
      – Name
      – Business address
      – Business phone numbers
      – Email address
      – Job title
  • We do not collect any Special categories of data as defined by the GDPR for marketing purposes.

We obtain personal data directly from business contacts, through introductions, networking events, conferences etc.

3. What is our legal basis for processing your personal data?

Consent of the data subject;
– Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.
– We process personal information of business contacts in order to build relationships and expand mutual business opportunities.

More information on lawful processing can be found on the ICO website.

4. Why do we need to collect and store personal data?

We collect personal information in order to:
– Communicate with business contacts.
– Explore mutually beneficial business opportunities.

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

If you fail to provide certain information we may not be able to provide the services as required by our contract with you or the information you are requesting.

5. How we use your information

NSL Telecoms Ltd will process – that means collect, store and use – the information in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR).

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

6. Sharing your personal data (including sub-processors)

Your personal data will be treated as strictly confidential, and will be shared only with designated third parties we contract with to provide support on the services we rely on to run our business.

We will never sell your personal data. Our contractors are obliged to keep your details securely, and use them only in relation to providing support services to NSL Telecoms Ltd for which they have been contracted by us. All third party contractors of NSL Telecoms Ltd are subject to a Privacy Impact Assessment and contractual terms that comply with the requirements of the GDPR to ensure data subjects rights are not infringed upon.

7. How long do we keep your personal data?

We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases NSL Telecoms Ltd will use its discretion to ensure that we do not keep records outside of our normal business requirements.

8. Transfer of Data Abroad

The data we collect about you may be transferred to a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers.

If we transfer information to a third party outside the EEA we will ensure the transfer is protected by the appropriate safeguards defined and allowed by GDPR, require the supplier and any of its agents and/or suppliers to comply with the requirements of GDPR and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.

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Quick Links

Home
Portal Logins
Faults
Codes of Practice
Telephone Number Glossary
Glossary
Contact Us

Services

Voice and Data Connectivity
Reports & Statistics - Measure to Manage
Professional Services
Moving Office
Cost Centre Billing
DR Planning
Consultancy
ISDN Migration

Connect With Us

0345 678 6646