Our Products

Employee Wellbeing benefits

  • Detect how your team are feeling
  • Reduce employee absenteeism
  • Improve employee productivity
  • Increase employee satisfaction
  • Decrease employee turnover

Business productivity benefits

  • Up/Cross-sell optimisation
  • Automatic Quality Assurance
  • Quickly surface product/service issues
  • Improve call flows and training
  • Compliance monitoring and fraud detection

Our Products

We constantly search for the best-in-class product at a great price to give your budget value.

Awaken CoPilot

Improve Agent wellbeing, visibility and productivity with one AI-powered app!

Contact centres are prone to higher employee absenteeism and turnover figures due to unfit technology. That same technology and contact centre experience can also frustrate customers and cause them to look elsewhere for a more streamlined interaction.

By analysing verbal responses as well as voice and speech analytics, Awaken CoPilot determines agent’s productivity, emotional state and predicts future behaviours to deliver genuine insights into team morale, performance and wellbeing.

It also surfaces top-performers and learns from their interactions to ensure all agents can converse confidently, producing the information required at the right time!

Why choose Awaken CoPilot?

Awaken CoPilot’s business benefits are significant across the entire operation, not just team morale!

  • Quality Assurance & Team Performance
    Call centre-quality management software to monitor 100% of calls, uncover training opportunities and improve compliance.
  • Operational Efficiency
    Reduce call handling times by up to 30%, and training time by up to 70*, while also improving employee retention, enabling a far more streamlined operation.
  • Agent & Customer Satisfaction
    Dynamic call scripting and intelligent guidance leads agents through every call to deliver the right information at the right time for an exceptional customer experience and happier agents.
  • Revenue Uplift
    By analysing 100% of your conversations, Awaken CoPilot delivers searchable transcripts of all conversations which you can use for feedback, best practice, compliance, and sales disputes.
  • Compliance & Fraud
    Uncover if PCI/DSS processes are not being followed or if personal information is being requested that shouldn’t be. It can also detect if compliance and regulatory sentiments are being adhered to.

Find out more

Please contact us for more information on Awaken CoPilot.

Employee Wellbeing benefits

  • Detect how your team are feeling
  • Reduce employee absenteeism
  • Improve employee productivity
  • Increase employee satisfaction
  • Decrease employee turnover

Business productivity benefits

  • Up/Cross-sell optimisation
  • Automatic Quality Assurance
  • Quickly surface product/service issues
  • Improve call flows and training
  • Compliance monitoring and fraud detection

Make a great connection

We simplify the complexity of Telecoms so you can be the best version of yourself.
Our team takes the time to showcase a greater level of detail so you can assess and scrutinise until you feel reassured.

What Makes NSL Special

Every decision we make says something about who we are.
We believe that authenticity is our most precious commodity as a business.
We take the time to listen to our customers and act in their best interests for a pain-free experience.

“Our reputation and results accumulated over time have ensured our long-term endurance.”

We believe in the strength of a goal-orientated customer journey. We take the time to build a depth of knowledge around our customers that never needs to be diluted by change of management.
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